Microsoft said early Friday that efforts to restore Outlook, Teams, Microsoft 365, Microsoft Store, and Copilot were showing only limited progress, with no timeline for full service restoration. (Foto: Instagram)
Microsoft services remained unstable early Friday, Nov. 13, as users in multiple countries continued to report difficulty accessing the company’s platforms. Microsoft said its fixes were beginning to have a limited effect, but it had not provided an estimate for when service would be fully restored.
The company said it was monitoring activity across regions to assess server status and determine how to increase capacity. Its work included reviewing server performance and checking whether patches had been applied and were operating as expected after infrastructure was restarted. Microsoft reported “marginal success” so far and said it was also expanding capacity by using virtual machines.
Earlier, Microsoft had said its efforts to improve service availability were not producing the expected results. The company said it was looking for alternative workflows to increase capacity amid continuing imbalances in traffic management. Full restoration remained without a timeline.
The disruption began Thursday afternoon, Nov. 12, and affected Outlook, Teams, Microsoft 365, Microsoft Store and Copilot. Microsoft said the unexpected unavailability of a large number of servers overloaded the infrastructure that remained operational.
Microsoft executive Charles Lamanna said there was no indication that the incident resulted from malicious or cyber activity. He apologized for the disruption, said the company was working to resolve the problem and promised to share more information when available.
