My daughter urgently needs brain surgery, but our insurance company’s response has been shocking

The day before our flight, as I packed for Natalie’s surgery, the phone rang. I had her soft pajamas, meds, and clothes for our weeks at the Ronald McDonald House. She’d tried to help but was too weak—dizziness, nausea, and pain forced her back to bed. She guided me from there when the call came. (Video: Getty Images)